WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Trada
What is the benefit of La Partage in French Roulette?
The La Partage rule in French Roulette offers a player advantage by reducing the house edge on even-money bets. When the ball lands on zero, players who have placed even-money wagers, such as red/black, odd/even, or high/low, receive half of their stake back. This contrasts with other roulette variants where the entire stake is lost.
This rule directly impacts the payout structure for specific bets. For example, a standard even-money bet might normally pay 1:1. However, with La Partage in effect and the ball landing on zero, the player gets 0.5:1 back, effectively halving their potential loss on that spin. This benefit is exclusive to French Roulette.
The consequence for the player is a more favourable playing environment for these types of bets. Instead of a standard house edge of approximately 2.70% on even-money bets in European Roulette, the La Partage rule reduces it to around 1.35%. This makes French Roulette a more appealing option for players favouring these betting options.
What payout does the Pass Line offer in Craps?
In the game of Craps, the Pass Line bet is a fundamental wager with a straightforward payout structure. The Pass Line bet wins if the come-out roll is a 7 or 11, and it loses if the come-out roll is a 2, 3, or 12. If a point number is established (4, 5, 6, 8, 9, or 10), the bet wins if that point is rolled again before a 7.
The standard payout for a winning Pass Line bet is 1:1, meaning the player receives an amount equal to their original wager. For instance, a 10 EUR Pass Line bet that wins would result in a return of 10 EUR profit plus the original 10 EUR stake, totalling 20 EUR. This is a common payout in many casino table games.
While the base payout is 1:1, the Pass Line bet often allows for 'Odds Bets'. These Odds Bets are placed behind the Pass Line and pay at true odds, offering a higher potential return without an increased house edge. The true odds payouts vary depending on the point established, with higher payouts for points like 4 and 10 (paying 2:1) compared to 5 and 9 (paying 3:2).
What Android version is needed for APK installation?
To install the casino's application via an APK file on an Android device, a specific operating system version is required. The minimum requirement for the Android application is version 8.0. This ensures compatibility with the application's core functionalities and underlying architecture.
Beyond the operating system version, sufficient system resources are also a consideration for optimal performance. The application is approximately 45 MB in size. It is also recommended that the device has at least 2 GB of RAM to ensure smooth operation and prevent performance issues during gameplay.
Meeting these system prerequisites, particularly the Android 8.0+ requirement and the 2 GB RAM, is crucial for a stable and enjoyable mobile gaming experience. Players should verify their device's specifications before attempting to download and install the APK file to avoid potential compatibility problems or crashes.
How much storage space does the 60-MB iOS app need?
The dedicated mobile application for iOS devices has a specified download size and system requirements for installation. The iOS app requires approximately 60 MB of storage space on the user's device. This figure represents the core size of the application itself.
In addition to the storage allocation, the iOS version of the application mandates a minimum operating system version for installation. Users need to have iOS version 13 or later installed on their iPhone or iPad to be able to download and run the app. This ensures access to necessary system features.
Beyond the operating system and storage needs, having adequate RAM is also important for the smooth functioning of the iOS app. A minimum of 2 GB of RAM is recommended for the application to operate efficiently. This ensures that the app can handle its processes without significant delays or performance degradation.
Why does Blackjack pay 3:2 instead of 6:5?
The payout ratio in Blackjack is a critical factor influencing the game's house edge and player returns. A standard payout of 3:2 for a Blackjack (an Ace and a ten-value card on the initial two cards) is generally considered more favourable to the player than a 6:5 payout.
The difference between a 3:2 payout and a 6:5 payout significantly impacts the casino's advantage. With a 3:2 payout, a 10 EUR bet yields 15 EUR in profit. In contrast, a 6:5 payout on the same 10 EUR bet would only return 12 EUR in profit, meaning the casino retains more money over time.
Casinos offering a 3:2 payout for Blackjack are typically providing a better game for players compared to those that offer 6:5. This is because the lower house edge associated with the 3:2 ratio means that, theoretically, players can expect to lose less of their wagers over an extended playing period. Games with 6:5 payouts are less attractive for strategic players.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why is the email confirmation not arriving?
Email confirmation delivery can be affected by server delays. These can cause a delay of 24-48 hours for emails to reach the inbox, particularly for important communications like KYC verification steps. It is recommended to check the spam or junk folders of your email client for any missed messages during this period.
The KYC process itself, which requires an ID and an address proof no older than 3 months, is handled within 24-48 hours once submitted. If the confirmation email is not received, it might indicate an issue with the email address provided during registration or a temporary server problem on the provider's end.
A common reason for missed emails is an incorrect email address entered during the account setup. Verifying the registered email address is the first step before contacting support, as this ensures that future communications will be directed correctly. This check is crucial for account security and successful verification.
What does Hold and Win mean on 5x3 reels?
Hold and Win is a popular bonus feature often found on 5x3 reel slot machines. This mechanic is triggered by landing a specific number of special symbols, typically 'coin' symbols, which lock in place on the reels. These locked symbols then offer a chance to trigger a respins feature, aiming to land more of these valuable symbols.
During the Hold and Win respins, only the triggering coin symbols and blank spaces appear on the reels, offering a focused opportunity to accumulate more wins. The feature continues until no new coin symbols land, or until the entire grid is filled with them, with each coin symbol displaying a specific cash value.
The objective is to fill the 5x3 grid with coin symbols to achieve the maximum potential win, often multiplied by a grand jackpot. For instance, in a game like 'Big Bad Wolf Megaways' by Quickspin, while not a Hold and Win mechanic, the volatility is high, indicating that feature triggers can lead to significant outcomes.
What to do if password is forgotten during login?
If a password is forgotten during the login process, a password reset function is typically available. This usually involves clicking a 'Forgot Password' link on the login page, which initiates an email to the registered address. The email will contain instructions or a link to create a new password for the account.
The password reset process is designed to be straightforward and secure, ensuring that only the account holder can regain access. After submitting the reset request, it is important to check the email inbox, including spam folders, for the reset link. This link is generally valid for a limited time for security reasons.
Once a new password has been successfully set, the player can log in using their updated credentials. If issues persist, such as not receiving the reset email after checking all folders, contacting customer support is the next recommended step. They can guide the user through alternative verification methods to regain account access.
Is 2 GB RAM enough for live tables?
Live tables often require a stable internet connection and a moderate amount of system resources to function smoothly. A minimum of 2 GB of RAM is generally considered sufficient for running applications like live dealer games on mobile devices, particularly for operating systems like Android 8.0+ or iOS 13+.
The specific requirements can vary depending on the complexity of the game interface and the number of players at the table. While 2 GB RAM on devices running Android 8.0+ (approximately 45 MB app size) or iOS 13+ (approximately 60 MB app size) should suffice for basic live play, more demanding sessions might benefit from additional resources.
For an optimal experience, especially when multiple streams or applications are running concurrently, having more than 2 GB RAM is advisable. This ensures that the live stream remains uninterrupted and the game interface responds without lag, contributing to a better overall engagement with the live dealer games.
Can I set daily deposit limits myself?
Responsible gaming tools allow players to set various limits to manage their deposits effectively. Daily, weekly, and monthly deposit limits can typically be configured within the account settings section of the casino. This empowers players to control their spending proactively and maintain a healthy gaming budget.
For example, a player might set a daily deposit limit to 50 EUR. This limit ensures that no more than 50 EUR can be deposited within a 24-hour period, regardless of the payment method used. Methods like MiFinity and Paysafecard allow deposits starting from 10 EUR up to various limits, none of which incur fees.
Implementing these self-imposed limits is a key aspect of responsible gambling. If a player wishes to adjust these limits, there is often a mandatory waiting period before the new, lower limit takes effect, reinforcing the commitment to player protection and responsible gameplay.
What 5 steps does registration involve?
The initial step requires providing an email address and selecting a password for account security. This is followed by entering personal details such as your full name and date of birth to confirm your identity. Next, a valid physical address, including street name and postcode, must be supplied. The fourth step involves confirming your mobile phone number through a verification code. Finally, agreeing to the casino's terms and conditions completes the registration process.
Upon successful registration, a welcome offer is presented, detailing a 300% bonus up to €2,000, accompanied by 100 free spins. To claim this bonus, a minimum deposit of €10 is required, and the bonus funds are subject to wagering requirements of x35 to x45. Players have a 30-day period to meet these wagering conditions.
During bonus play, a maximum bet of €5 is enforced per wager. Exceeding this limit may result in the forfeiture of bonus funds and any associated winnings. This restriction is a standard measure to ensure fair play and manage the casino's bonus liability across its player base.
How long does KYC verification take after registration?
The Know Your Customer (KYC) verification process requires the submission of specific documentation. This includes a clear copy of a valid identification document, such as a passport or driver's license. Additionally, proof of address is needed, typically a utility bill or bank statement that is no more than 3 months old.
Once these documents are submitted, the verification process typically takes between 24 to 48 hours to complete. This is a mandatory step for all players before certain account functions can be fully utilized.
Successful completion of KYC verification allows for unrestricted access to all casino features, including full withdrawal capabilities. The timeframe is designed to balance security with player convenience, ensuring that accounts are verified efficiently without unnecessary delays.
Why does an open KYC check delay withdrawal?
An open KYC check signifies that the required identification and address verification documents have not yet been successfully processed. Until this verification is complete, the system places a temporary hold on withdrawal requests to comply with regulatory requirements and internal security protocols. This is a standard procedure in the online gaming industry.
The delay arises because the casino must confirm the player's identity and address to prevent fraud and money laundering activities. The submitted documents are cross-referenced with the registration details, and if any discrepancies are found, further clarification may be requested, extending the verification period beyond the standard 24-48 hours.
Once the KYC check is cleared, withdrawal requests can be processed without further hindrance. The aim is to ensure that funds are sent only to the verified account holder, safeguarding both the player's funds and the casino's operational integrity. Players are advised to submit accurate and recent documentation to expedite this process.
Which slots count only 10 percent?
When wagering bonus funds, the contribution from different game types varies significantly. Table games, which include classic options like blackjack and roulette, contribute only 10 percent towards meeting these wagering requirements. This means that for every €1 wagered on a table game, only €0.10 counts towards the total.
Similarly, live casino games, featuring real dealers and interactive gameplay, also have a game contribution of 10 percent. This applies to titles such as live blackjack, live roulette, and live baccarat. Players engaging with these live dealer options should be aware that they will take longer to clear bonus wagering.
In contrast, slot games contribute 100 percent towards the wagering requirements. This means that every €1 wagered on a slot machine counts as a full €1 towards clearing the bonus. The game 'Total Overdrive' from Betsoft, for example, with its mid volatility and 96.92% RTP, would fully contribute to wagering.
When is Cashback between 5 and 10 percent credited?
The casino offers a cashback program that provides players with a percentage of their net losses returned. This cashback is typically credited on a weekly basis, usually at the beginning of the week, covering losses incurred during the previous seven days. The exact percentage can fluctuate between 5 and 10 percent.
To be eligible for cashback, players must meet certain criteria, which may include having made a minimum number of deposits or having a certain level of activity within the specified period. The net loss calculation usually excludes any winnings obtained during the cashback period, focusing solely on the overall deficit.
The credited cashback amount is often subject to its own set of wagering requirements, though these are generally lower than those associated with welcome bonuses. Players are advised to check the specific terms and conditions related to the cashback offer to understand its conditions and any associated playthrough requirements before it is credited.
Contact
Live - online chat
Banking
Providers
Trada Casino 2026